Return and Refund Policy

  1. Returns and Exchanges:
    At My Gaming Setup Ltd, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you have 14 days from the date of delivery to request a return or exchange.
  2. Eligibility for Returns:
    To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. We require proof of purchase, such as a receipt or order number.
  3. Initiation of Returns:
    To initiate a return or exchange, please contact our customer service team at sales@mygamingsetup.co.uk within the specified return period. Our team will provide you with instructions on how to proceed.
  4. Return Shipping:
    Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method and purchasing shipping insurance for your protection. My Gaming Setup Ltd is not responsible for items lost or damaged during return shipping.
  5. Inspection and Processing:
    Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process your refund or exchange within [number of days] days. Refunds will be issued to the original method of payment.
  6. Refund Exceptions:
    Please note that certain items are non-returnable and non-refundable, including:

    • Personalized or customized items
    • Downloadable software or digital products
    • Gift cards
  7. Missing or Damaged Items:
    If your order arrives with missing, damaged, or defective items, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, either by replacing the item(s) or issuing a refund.
  8. Refusal of Returns:
    We reserve the right to refuse returns that do not meet our return policy criteria or are returned without prior authorization.
  9. Changes to the Return and Refund Policy:
    My Gaming Setup Ltd reserves the right to update or modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at sales@mygamingsetup.co.uk.